Program Manager responsible for engineering and administrative support services at Hanscom Air Force Base. Modernizing Ground - Based Radar systems to enhance missile and satellite detection capabilities.
About the role
- Customer Success Specialist at Pearson managing complex customer accounts while leading customer initiatives and collaborating with internal teams for optimal outcomes.
Responsibilities
- Primary relationship owner for complex, high impact accounts.
- Ensure customers achieve their intended outcomes through proactive engagement, insight, and follow through.
- Build and maintain strong, long-term client relationships grounded in credibility, insight, and results.
- Lead major customer initiatives and cross-functional projects from planning through execution, ensuring alignment with customer goals and business priorities.
- Navigate and resolve complex account challenges, balancing customer needs with scalable, sustainable solutions.
- Partner closely with internal teams (Product, Engineering, Sales, Operations, Support) to deliver cohesive and high-quality customer experiences.
- Anticipate risks, identify opportunities, and proactively drive actions that protect and grow long-term customer success.
- Influence stakeholders at multiple levels—both internally and externally—to drive alignment, momentum, and outcomes.
- Understand client contracts and ensure fulfillment of client expectations as well as service level agreements.
Requirements
- Proven experience in Program Management, Customer Success, Account Management, or a related customer facing role supporting complex customers.
- Strong track record of leading large initiatives or projects that span multiple teams or functions.
- Comfort operating in ambiguous environments, with the ability to assess complex problems and translate them into actionable solutions.
- Excellent communication and stakeholder management skills, including the ability to influence without authority.
- Strong organizational and prioritization skills, with the ability to manage competing demands effectively.
Benefits
- This position is eligible for Pearson’s annual incentive program
- Information on benefits can be found here.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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