Assistant Maintenance Manager responsible for overseeing multiple maintenance operations in Illinois and Indiana. Driving operational success and facility transformation at a leading global real estate services company.
About the role
- Regional Service Delivery Manager managing IT service delivery for Hitachi in Europe. Acting as bridge between central IT services and multiple Service sites.
Responsibilities
- Act as the key interface and single point of contact between central IT services and our Service Business Unit across multiple Service sites within the region
- Consult directly with Hub Managers, LSU Managers, and business application owners on IT-related topics to understand operational needs and deliver tailored solutions
- Ensure end-to-end IT service delivery across all Service sites, including operational management and coordination with global IT support and third-party suppliers
- Aggregate and prioritize demands from diverse business stakeholders, translating requirements into actionable IT service improvements and new capabilities
- Lead escalation management and coordinate resolution of issues across sites, maintaining service continuity while addressing local and regional priorities
- Oversee the implementation of global IT standards and processes in local environments, ensuring consistent policy compliance across all locations
- Develop and maintain comprehensive understanding of each site's operational requirements, systems architecture, and stakeholder landscape to inform regional strategy
- Serve as the SPOC for global IT projects and changes, ensuring smooth coordination between business units and central IT while minimizing operational disruption
- Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
Requirements
- Bachelor's degree in information technology, business, engineering, or a related field
- 10+ years of professional experience in IT operations, service delivery, infrastructure management, or related IT leadership roles
- 5+ years of experience managing complex, multi-site or global projects with cross-functional teams and diverse stakeholders
- Demonstrated ability to manage stakeholder relationships across multiple organizational levels and business functions
- Experience with manufacturing operations methods, process, and change management is an advantage.
- Strong proficiency with IT service management platforms (ServiceNow), Microsoft enterprise tools (Azure, DevOps, Office 365), and process improvement methodologies
- Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge.
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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