IT Support Specialist at DATAGROUP assisting French - speaking clients with technical issues and e - forms. Engaging in ticket documentation and managing inquiries in the service portal.
About the role
- IT Support Specialist responsible for user helpdesk and support management in a growing IT consulting company. Collaborating with users and managing IT installations and troubleshooting.
Responsibilities
- Responsible for 1st & 2nd level IT support and for handling incidents both on-site and remotely
- Manage user, access and mailbox administration, as well as inventory and asset management
- Responsible for the installation, administration and maintenance of Windows & iOS devices
- Document IT operations workflows and maintain our self-service knowledge bases
Requirements
- Several years of professional experience in IT support or a user helpdesk
- Good experience with Microsoft Windows/Server, iOS and networking, as well as M365 products, Active Directory and ticketing systems
- Scripting knowledge with PowerShell is a plus
- Team player with a communicative and reliable manner
- The list of requirements is a wish list. Please apply even if you do not meet every point.
Benefits
- We subsidize not only your company bike (JobRad), but also your public transit pass
- We support your gym membership and preventive health care
- We offer 30 days of vacation per year
- Flexible work–life balance to suit your needs, with the option to work remotely
- Sabbatical option
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
IT Support Consultant resolving technical issues via remote access at a leading IT service provider. Team collaboration and ticket management in a hybrid work environment.
Tier 3 Support Agent resolving complex technical issues while supporting Fastmail's email services. Collaborating with global teams to enhance customer experience and product understanding.
Junior IT Support Specialist at GetResponse troubleshooting hardware and software issues. Responsible for IT support, managing SaaS tools, and providing onboarding assistance.
Housekeeping Unit Support Worker responsible for cleaning functions and adherence to WHMIS guidelines at St. Boniface Hospital. Ensuring a safe and clean environment within the facility.
Agente Mesa de Ayuda providing technical support telephonically and via email to technicians. Responsible for ensuring timely solutions to their inquiries in Chile.
IT Support Administrator managing user onboarding, systems administration, and technical support for global operations across Windows and Mac environments.
IT Help Desk & Desktop Support role providing application and system incident resolution. Deploying software updates and ensuring compliance during user management processes
Audit Manager leading external audit engagements focused on private clients and owner - managed businesses at PwC. Managing relationships and delivering tailored audit services in a collaborative environment.
Internal Audit Manager leading risk - based audits and mentoring auditors at Selene Holdings, a multifaceted financial services firm. Fostering innovative approaches, ensuring compliance in mortgage industry.