Hybrid Junior IT Support Specialist, French, Technology

at DATAGROUP

• Job title: Junior IT Support Specialist, French, Technology
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Rostock, Germany

About the role

• IT Support Specialist at DATAGROUP assisting French-speaking clients with technical issues and e-forms. Engaging in ticket documentation and managing inquiries in the service portal.

Responsibilities

• You are the first point of contact for issues with e-forms and provide our customers with fast and competent support
• You document and classify tickets in the ticketing system
• You handle and administer inquiries in the Service Portal (Mon–Sat, between 6:00 and 19:00) — up to 5 days per week and 8 hours per day
• You skillfully escalate tickets to downstream support units
• You manage and monitor tickets in accordance with our Service Level Agreements

Requirements

• Technical support is your strength — and French is not a problem for you
• Quick comprehension and a structured way of working
• Strong communication skills and good verbal and written expression
• It is an advantage if you already have initial professional experience in an IT environment
• Very good German and English skills, both written and spoken, complete your profile
• Good French skills — you can communicate clearly and competently support our customers

Benefits

• Your secure future — a permanent employment contract in full- or part-time
• Maximum work–life balance — generous home-office arrangements with state-of-the-art IT
• Your health bonus — subsidy for workplace glasses, weekly exercise program, bike leasing, regular vitamins, and support for sports activities
• Work where you want — location-independent remote work is possible
• Avoid traffic — Germany public transport ticket (Deutschlandticket) for €35
• Start successfully — with our personal and professional onboarding and feel-good management
• Growth — we plan your professional development together and support you with free training opportunities
• You matter to us — various benefits, company breakfasts, celebrations, and team events for fun and cohesion to ensure your satisfaction
• Approachable — high appreciation and short communication and decision-making paths
• In the heart of the city — office in a central location with good public transport connections