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About the role
- IT Support Specialist at DATAGROUP assisting French-speaking clients with technical issues and e-forms. Engaging in ticket documentation and managing inquiries in the service portal.
Responsibilities
- You are the first point of contact for issues with e-forms and provide our customers with fast and competent support
- You document and classify tickets in the ticketing system
- You handle and administer inquiries in the Service Portal (Mon–Sat, between 6:00 and 19:00) — up to 5 days per week and 8 hours per day
- You skillfully escalate tickets to downstream support units
- You manage and monitor tickets in accordance with our Service Level Agreements
Requirements
- Technical support is your strength — and French is not a problem for you
- Quick comprehension and a structured way of working
- Strong communication skills and good verbal and written expression
- It is an advantage if you already have initial professional experience in an IT environment
- Very good German and English skills, both written and spoken, complete your profile
- Good French skills — you can communicate clearly and competently support our customers
Benefits
- Your secure future — a permanent employment contract in full- or part-time
- Maximum work–life balance — generous home-office arrangements with state-of-the-art IT
- Your health bonus — subsidy for workplace glasses, weekly exercise program, bike leasing, regular vitamins, and support for sports activities
- Work where you want — location-independent remote work is possible
- Avoid traffic — Germany public transport ticket (Deutschlandticket) for €35
- Start successfully — with our personal and professional onboarding and feel-good management
- Growth — we plan your professional development together and support you with free training opportunities
- You matter to us — various benefits, company breakfasts, celebrations, and team events for fun and cohesion to ensure your satisfaction
- Approachable — high appreciation and short communication and decision-making paths
- In the heart of the city — office in a central location with good public transport connections
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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