Agente Mesa de Ayuda providing technical support telephonically and via email to technicians. Responsible for ensuring timely solutions to their inquiries in Chile.
Responsibilities
Entregar soporte a técnicos telefónicamente y por correo.
Asegurando una solución oportuna a sus requerimientos.
Proporcionar asistencia técnica en la solución de sus incidentes.
Requirements
Técnico - Tecnólogo en Sistemas o carreras afines.
6 meses o más en atención telefónica al cliente.
Manejo de llamadas.
Manejo de herramientas ofimáticas.
Benefits
Entregar soporte a técnicos telefónicamente y por correo, asegurando una solución oportuna a sus requerimientos.
Otorgar apoyo Técnico, entregando y registrando toda la información necesaria para cumplir con los requerimientos internos de la compañía y sus clientes.
Es responsable de proporcionar al cliente asistencia técnica en la solución de sus incidentes, gestionando todas las acciones necesarias para concretar el cese del problema y obtener la satisfacción del cliente.
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