Licensed Insurance Agent focusing on client relationships and selling personal lines insurance. Join a fast - growing independent personal - lines insurance agency in Murfreesboro, TN.
About the role
- Senior Complex Claims Specialist handling high severity Miscellaneous Professional Liability claims at Hiscox. Involves negotiation, litigation, and operational support with mentoring opportunities.
Responsibilities
- Responsible for the handling of Miscellaneous Professional Liability claims for the organization from inception to resolution.
- Involves the negotiation and settlement of mid to high severity Miscellaneous Professional Liability insurance claims.
- May be responsible for single or multi-country claims and will be responsible for all aspects of the claims, including liaise with external and internal business partners (e.g., outside experts and/or or legal counsel; underwriting) as required.
- Adjudicates assigned claims within given authority and provides operational support to the claims team.
- With minimal supervision, adjusts to resolution the highest severity claims and drafts the most complex technical coverage analysis and letters required in the given claim department.
- Acts as subject matter expert within the team.
- Leads litigation best practices and strategy including attending and leading trials and mediations.
- Uses superior knowledge and experience to affect positive claim outcome via investigation, negotiation and utilization of alternative dispute resolutions.
- Identifies and provides potential solutions for emerging exposures and claims trends.
- Identifies suspected fraudulent claims and tracks with special investigations unit.
- Accurately documents claim files with all relevant claim documentation, correspondence and notes in compliance with company policies and applicable regulatory authorities.
- Mentors other team members.
- Develops content and conducts training for claims team and underwriters as requested.
- Reviews and analyses claim documentation and legal filings.
Requirements
- 10+ years of claims handling experience.
- A JD from an ABA accredited law school may be considered as a supplement to claims handling experience
- Proven ability to positively affect highest severity claims outcomes through investigation, negotiation and effectively leading litigation
- Expert knowledge of coverage within the team’s specialty or focus
- Expert knowledge of litigation process and negotiation skills
- Proven track record of mentoring others
- Excellent verbal and written communication skills
- Advanced analytical skills
- B.A./B.S degree from an accredited College or University preferred
- Adjuster licensing is required or ability to obtain within 90 days of employment
Benefits
- 401(k) with competitive company matching
- Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
- Company paid group term life, short- term disability and long-term disability coverage
- 24 Paid time off days plus 2 Hiscox days, 10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days
- Paid parental leave
- 4-week paid sabbatical after every 5 years of service
- Financial Adoption Assistance and Medical Travel Reimbursement Programs
- Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
- Company paid subscription to Headspace to support employees’ mental health and wellbeing
- 2023 Gold level recipient of Cigna’s Healthy Workforce Designation for having a best-in-class health and wellness program
- Dynamic, creative and values-driven culture
- Modern and open office spaces, complimentary drinks
- Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation
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