On Demand Client Services Executive managing all aspects of client journeys in private aviation. Handling high - pressure environments and communicating with confidence in a fast - paced global team.
About the role
- Inside Customer Services Coordinator at Trusted Restorer enhancing member satisfaction through calls and correspondence. Collaborating with marketing and sales teams to aid member development.
Responsibilities
- Take a proactive approach to gauge member satisfaction levels and lead the development of methods to enhance them through the implementation of Member Roadmaps while maintaining regular communication with members.
- Updating the company database by inputting information from each correspondence and ensuring that member information is kept current.
- Working on special short-term projects to offer customized support, tailored to the unique needs of our members.
- Assisting in creating innovative ways to deliver excellent customer service.
- Supporting the marketing department by scheduling and organizing specialized marketing projects and providing administrative support.
Requirements
- 4+ years of experience in marketing, advertising, or customer service support.
- Strong attention to detail to ensure accuracy and consistency in member interactions.
- A strong desire and ability to work collaboratively within a fast-paced, tight-knit team.
- Exceptional verbal and written communication skills to effectively interact with members and team members.
- Proficiency with MS Office applications to assist in database management and administrative tasks.
- Experience working in a Customer Relationship Management (CRM) database is required.
- A strong sense of professionalism and discretion is necessary when handling sensitive member information.
Benefits
- Salary plus bonus plan – target compensation is $55,000-$65,000/year.
- Benefits Package (limited insurance).
- Paid Time Off (PTO) and Paid Holidays.
- Casual Dress.
- Relaxed Small Office Environment.
- Work-Life Balance, no weekends required.
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