Senior Administrator responsible for client inquiries and service excellence at Sun Life. Managing a block of business administration and ensuring timely processing per service level standards.
Responsibilities
Handle day-to-day administration of a block of business with various products
Analyze and process transactions related to control accounts daily
Verify daily output and ensure corrections are completed on member accounts
Ensure all issues and complaints are escalated to the Client Service Lead/Manager
Identify trends and patterns on inquiries/transactions to help optimize client efficiencies
Share client feedback or other issues with Client Service Lead
Track accurately all assigned work in the current management operating systems
Participate actively in team huddles/meetings and keep others informed and up-to-date
Requirements
Excellent PC skills, especially Excel
Accuracy and speed
Superior organization skills and the ability to multi-task
Ability to deal with high work volumes
Strong team player
Outstanding customer service skills
Excellent communication skills (both verbal and written)
Bilingualism (French, English) required for frequent interactions in Quebec
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