Customer Service Department Manager ensuring legendary customer service experience at Uline. Empowering teams and improving daily operations in multiple Customer Service departments.
About the role
- Revenue Cycle Support Representative seeking to support clients' business needs while managing revenue cycle processes. Working with billing, collections, and client troubleshooting in a collaborative environment.
Responsibilities
- Support client business needs, troubleshooting and supporting all support aspects of the revenue cycle management process
- Foster and maintain critical working relationships with clients, payers, and cross functional internal stakeholders, ensuring accurate billing and collections
- Proactively identify opportunities for improved reimbursement and address any issue related to payer and provider collections across all markets
- Support Accounts Receivable A/R reconciliation by efficiently managing processing claims
- Oversee revenue cycle activities to achieve benchmarks, ERA enrollments and troubleshooting X 12 N 837i/p files in conjunction with 999/277 responses
- Knowledge of Professional and UB04 billing and electronic claims processing
- Proficiency with mapping, testing and maintenance of electronic interfaces between healthcare software platforms and third-party vendors, including clearing houses
- Identify and relay opportunities for improvement externally and internally relating to application flow, required tools sets and operational procedures
Requirements
- Minimum 2-4 years of Revenue Cycle and/or technical experience
- Healthcare industry and billing experience
- Homecare knowledge a plus
- Comfortable speaking with and troubleshooting clients claim issues over the phone, Chat, or ticketing solutions
- Ability to utilize remote desktop sharing applications
- Exemplary attention to detail and strong organizational skills required
- Exceptional written, verbal, and interpersonal communication skills required
- Exceptional Customer service aptitude, with the ability to thrive under pressure
- Ability to multi-task and pivot with changing priorities
- Proficiency in computer applications, particularly the Microsoft Office suite, with a focus on Excel
- Experience working with CRM tools such as Jira, Salesforce Service cloud and applications
- Knowledge and experience working with X12N 837i/837p Claim Files, 835 Remittance Files, 999 responses and 277ca for all payers in various states, including Medicaid
- Competency in both independent work and collaborative teamwork
- AAPC/CRCR/CRCP certification a plus
Benefits
- Competitive health plans
- Paid time-off
- Company paid holidays
- 401K retirement program with a Company elected match
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