Hybrid Agent Title Operations

at Hilton Grand Vacations

• Job title: Agent Title Operations
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Orlando, United States

About the role

• Responsible for supervising staff and processes related to ownership document transfers in Title Operations. Engaging with external contacts and ensuring compliance with policies and procedures.

Responsibilities

• Responsible for assisting with the supervision of staff and processes related to preparation, review and recording of transfer of ownership documents.
• Interfaces with title underwriters, attorneys, other professionals, and internal departments as needed to support the Supervisor of Title Operations and extended services to Title Operations leadership.
• Works with management to institute and maintain policies and procedures for processes related to all related functions.
• Responsible for completing tasks assigned by department management.
• Assist with answering questions from department employees as it relates to the various processes handled; and engage with external contacts (i.e. title underwriters, attorneys, etc.).
• Assist with the coordination of work assignment for team as needed.
• Assist with development, documentation and implementation of policies, process flows and procedures.
• Review existing policies and procedures with management and offer feedback regarding opportunities for improvement.
• Assist with interviews, on-boarding, training, assignment, setup of new team member and provide advanced training for existing team members.
• Assist supervisor with running, creating, and maintaining monthly/quarterly/annual reports.
• Assist with the auditing of team member files for performance metrics purposes.
• Support GVT management with maintaining, monitoring, testing, scanning, and workflows as well as testing other technology related to departmental functions.
• Provide feedback to management to help ensure best practices are in use.
• Look for opportunities to enhance technology.
• Work with management to provide cross training for personnel.
• Carry out any reasonable request by management of which the employee is capable of performing.
• Promotes a positive work atmosphere.

Requirements

• Must possess excellent organizational skills
• Must have good written, verbal & communication skills
• Ability to multi-task and work well under pressure
• Perform title search and review
• Enthusiastic team player attitude
• Detailed oriented.
• Proficient in MS Word, Excel, Power Point and Outlook.
• Previous vacation ownership experience a plus
• Knowledge of the documents required for timeshare closing or transfer transaction

Benefits

• Performs other related duties as assigned.