Senior Analyst supporting commercial teams and leading strategic initiatives for TMTT. Providing analyses and driving adoption of new tools to support business growth.
EB
Hybrid Operations Officer, Digital Banking – 6 Months Contract
Posted yesterday
About the role
- Operations Officer managing client onboarding and transactions within the Digital Banking group at Equitable Bank. Delivering high customer service and operational excellence within a fintech environment.
Responsibilities
- Reporting to the Senior Manager, Operations
- Responsible for a variety of functions within the Digital Banking group that include client onboarding, problem resolution, customer communication, processing of transactions, and data input
- Responsible for performing the role with a high degree of accuracy and with a superb level of customer service and professionalism.
Requirements
- Minimum of 2 years’ proven financial services operations experience
- Exhibit sufficient judgment to detect, solve, or escalate problems efficiently and effectively
- High level of accuracy in daily tasks, the ability to prioritize and multitask
- Strong computer skills; ability to work independently on assigned tasks
- Excellent oral/written communication, relationship management, and time management skills are a must
- Must be able to operate effectively within a fast-paced environment with tight time frames which are closely scrutinized by Senior/Executive Management
- Strong Customer Service orientation
- Able to perform well in a high volume, high intensity environment
- Product knowledge of Deposit & Registered products would be an asset
- Proficient computer skills including, MS Office
- May be required to be on call, and to work occasional weekend/holiday/evening hours
Benefits
- 💰 Competitive discretionary bonus
- ✨ Market leading RRSP match program
- 🩺 Medical, dental, vision, life, and disability benefits
- 📝 Employee Share Purchase Plan
- 👶🏽 Maternity/Parental top-up while you care for your little one
- 🏝 Generous vacation policy and personal days
- 🖥 Virtual events to connect with your fellow colleagues
- 🎓 Professional development and comprehensive Career Development program
- 💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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