HSE Advisor supporting global logistics processes, collaborating with international teams to reduce risks and ensure compliance in Hamburg. Focused on building a strong safety culture.
About the role
- Operations Manager handling end-to-end CTC processes with minimum supervision. Managing a team and ensuring timely execution in a high-performance environment.
Responsibilities
- Own the end-to-end CTC process with minimum supervision
- Execution of internal controls in accordance with clients
- Manage Client and Process independently and with minimum supervision
- Should be able to speak to the clients to discuss the input and resolve any queries for disputes
- Reporting - Monthly / Weekly / Daily and Dashboard preparation, review backlog and cycle time reports to improve process flow times
- Actively manage the business continuity plans for the process
- Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks
- Continuous coaching and developing Assistant Managers & Management Trainees: hire, assess, and document performance
- Support team priorities and initiatives and effectively manage workload
- Team management & negotiation skills. Must have a Problem-solving attitude
- Lookout for automation opportunities to bring efficiency, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation
- Confirm that proper escalation procedures are followed according to established business practices
- Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership
- Understanding and Reporting of Service Level Agreement
- Deliver the required data for audit purposes
- Drive continuous improvement in key operational metrics through Six Sigma methodologies
- Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards
- Making the accounting process controls established through the internal policies
- Participate in any compliance audits and respond to audit queries
- Ensure Key Metric’s are met, and service is delivered to end users as expected
Requirements
- Prior work experience - Manager experience
- Excellent Leadership skills. Demonstrated experience in resource management, team performance management, recruitment and training
- Proficient in using the MS Office package especially with MS Excel, PowerPoint, Outlook
- Excellent communication, presentation skills, client management skills
- Relevant AP domain experience
- Language level: English C1, Italian C1
- Ability to help team members in problem area
- Decision taking ability under tight deadlines
- Ability to handle varied volumes of workloads and to meet targets and deadlines on time
Benefits
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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