Customer Service Representative assisting veterinary clinics with aftercare services. Building relationships with clinic staff and families while ensuring compassionate care for pets and their owners.
About the role
- Customer Service Representative supporting daily store operations at H&S Energy. Focused on cashiering, maintaining store presentation, and ensuring food quality.
Responsibilities
- Greet all customers with enthusiasm and professionalism, creating a welcoming environment (“Welcome to H&S” / “Welcome to Chevron”)
- Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
- Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
- Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
- Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
- Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
- Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
- Follow all food safety, sanitation, and temperature guidelines
Requirements
- High school diploma or equivalent preferred
- Previous experience in retail, food service, or customer-facing roles preferred
- Basic knowledge of POS systems and cash-handling procedures
- CPR and First Aid training a plus
- Strong communication skills and the ability to work effectively in a team environment
Job title
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