Customer Service Representative responsible for assisting clients with their health insurance inquiries via telephone. Ensuring excellence in service and compliance with regulations while documenting all interactions.
About the role
- Customer Service Representative at Uline handling customer orders and inquiries in a collaborative call center. Communicating through various channels while being a product expert.
Responsibilities
- Process customer orders and inquiries in a collaborative call center using world-class technology.
- Communicate with customers over phone, email and chat.
- Help customers navigate Uline's website and online ordering.
- Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
Requirements
- High school diploma or equivalent.
- Bachelor's degree preferred.
- Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!
- Bilingual (English / Spanish) - fluent in both verbal and written forms.
Benefits
- Complete health insurance coverage and savings fund with employer match that starts day one !
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
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