Customer Service Director at Gofor Delivers improving operational efficiencies and customer experience within hybrid logistics. Collaborating with sales and operations to drive success across processes.
About the role
- Customer Service Representative responsible for assisting clients with their health insurance inquiries via telephone. Ensuring excellence in service and compliance with regulations while documenting all interactions.
Responsibilities
- Communicates with members by phone to provide information about their respective health insurance plan services.
- Offers guidance, support, and educational services on non-clinical matters related to the different plan coverages and promotions.
- Manages incoming calls and refers them to the appropriate resources based on the member’s specific needs.
- Documents and records transactions, including details of inquiries and actions taken.
- Refers unresolved customer complaints to a supervisor or designated departments for further investigation.
- Supports other Contact Center projects.
- Conducts outbound phone interviews with members regarding services, satisfaction levels, and follow-up activities.
- Participates in training and development sessions.
- Ensures confidentiality and compliance with all applicable state and federal health call center regulations, including HIPAA and internal policies for handling confidential information.
- Immediately reports any Protected Health Information (PHI) exposure to the supervisor.
- Complies with core and functional trainings, as well as all procedures established by regulatory agencies, contractual requirements, and applicable certification standards (including but not limited to URAC).
Requirements
- Minimum of one (1) year of experience in Customer Service.
- Completed high school and/or university credits (preferred).
- Advanced knowledge of computer applications and/or Microsoft Office.
- Strong customer service orientation and commitment.
- Excellent verbal and written communication skills.
- Fast documentation and internet navigation skills.
- Availability for rotating shifts (including weekends/holidays), Monday to Sunday from 7:00 a.m. to 7:00 p.m.
Benefits
- Training in service, regulatory aspects, and healthcare.
- 24/7 Telemedicine service.
- Free employee health and wellness programs.
- Opportunities for growth and development.
- Contributing to the health and well-being of the population.
- Paid leave benefits.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Representative providing support for customer enquiries in the QVC UK Contact Centre. Working evenings and supporting a team to drive brand advocacy and success.
Customer Service Representative supporting QVC's Customer Care Team in Knowsley. Handling inbound calls and resolving customer inquiries with professional training and a supportive environment.
Customer Service Representative responsible for managing customer relationships and processing requests. Collaborating with departments for efficient order handling and timely issue resolution.
Customer Service Representative maintaining professional customer relationships and processing inquiries at Arcadia Cold Storage. Coordinating operations and ensuring accurate inventory management.
Customer Service Representative assisting clients with travel protection plans over calls and emails. Handling claims, providing information, and maintaining customer records.
Inventory Support Specialist ensuring inventory accuracy across multiple clinic locations. Collaborating with teams to support day - to - day operations and inventory initiatives.
Inventory Support Specialist ensuring accurate inventory management across multiple clinic locations. Collaborating with clinic staff and vendors for smooth operations and inventory initiatives.
Inventory Support Specialist ensuring accuracy and integrity of inventory systems across multiple clinic locations. Collaborating with clinic staff and vendors for smooth operations and best practices.
Inventory Support Specialist ensuring inventory accuracy and collaboration between HQ and clinic teams. Managing vendor communication and supporting inter - clinic operations in aesthetic medicine.