Customer Service Representative for an HVAC company handling client inquiries and scheduling technician visits. Requires strong communication skills and solution - oriented approach.
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Hybrid Experienced Customer Advisor – Customer Support Specialist, Insurance Industry
Posted 4 months ago
About the role
- Experienced Customer Support Specialist managing customer inquiries in insurance. Handling various customer support tasks via phone and email with a team-oriented approach.
Responsibilities
- You handle incoming customer inquiries via phone and email and act as a fast and competent contact person (m/f/d) for our customers.
- You provide our customers with comprehensive advice on our insurance products and services.
- You maintain and manage our customer data diligently and ensure it is always up to date.
- You manage our review portals and actively contribute to a positive external perception.
- You work closely with other departments to ensure a smooth service experience.
- You contribute your own suggestions for optimizing our processes and help shape them actively.
Requirements
- You have at least 5 years of experience in customer support (call center, insurance, e-commerce, or comparable industries).
- You are experienced in handling phone and written inquiries as well as complaint cases.
- You have a strong customer- and service-oriented mindset, even in challenging situations.
- You follow an independent, proactive, and responsible working style.
- You are motivated to develop further, team-oriented, and curious about new topics.
- You have fluent German and English skills, both written and spoken.
Benefits
- Permanent full-time employment (part-time models possible)
- Autonomous work within a competent team
- Hands-on onboarding into the company and your area of responsibility
- Experienced colleagues who will support and coach you
- Opportunities to help shape processes, short decision paths, and a flat hierarchy
- Start-up atmosphere combined with the security and dynamism of a growing, multi-award-winning company
- A very steep learning curve and significant development opportunities
- Training and professional development — expand your know-how at our expense
- An international team and international projects
- Various company events
- Office space directly on the Warnow river, good transport connections
- Flexible home-office arrangements
- Working hours Monday to Friday (no weekend or public holiday work)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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