Senior Sales Support Specialist driving sales transformation programs for Capgemini. Collaborating across multiple business units to deliver AI - driven solutions and measurable impact.
About the role
- Customer Support Representative at Helpware managing healthcare provider and patient inquiries via phone and chat. Delivering customer service with professionalism and empathy from Nashville, TN.
Responsibilities
- Serve as the first point of contact for patients/healthcare providers via phone and chat
- Assist with prescription drug inquiries and troubleshooting mail-order issues
- Guide through basic resolution steps
- Become an expert on GLP-1 products and functionalities
- Maintain professionalism and empathy
Requirements
- High school diploma or equivalent
- 1+ year of customer service experience in a fast-paced environment
- Healthcare experience is a plus
- Startup experience is a plus
Benefits
- Employee benefits (Healthcare, Paid Time Off, & 401K)
- Meditation app
- Referral program
- Paid training
- Work from home
- Computer equipment
- Great culture
- Growth opportunities
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