Customer Services Specialist responsible for receiving customer inquiries and entering orders at Columbus McKinnon. Providing technical and product information while maintaining effective communication with sales managers and other teams.
About the role
- Customer Support Representative at Helpware managing healthcare provider and patient inquiries via phone and chat. Delivering customer service with professionalism and empathy from Nashville, TN.
Responsibilities
- Serve as the first point of contact for patients/healthcare providers via phone and chat
- Assist with prescription drug inquiries and troubleshooting mail-order issues
- Guide through basic resolution steps
- Become an expert on GLP-1 products and functionalities
- Maintain professionalism and empathy
Requirements
- High school diploma or equivalent
- 1+ year of customer service experience in a fast-paced environment
- Healthcare experience is a plus
- Startup experience is a plus
Benefits
- Employee benefits (Healthcare, Paid Time Off, & 401K)
- Meditation app
- Referral program
- Paid training
- Work from home
- Computer equipment
- Great culture
- Growth opportunities
Job title
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Experience level
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