Customer Success Operations Manager at Vasion, focusing on systems and processes for Customer Success. Supporting operational excellence and data - driven strategies for exceptional customer experiences.
About the role
- Customer Success Manager fostering client engagement and driving growth within the Colombian market for digital learning solutions. Building strong client relationships and implementing successful programs.
Responsibilities
- Build and maintain strong relationships with clients, understanding their evolving training needs.
- Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
- Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
- Identify upsell possibilities and expand client partnerships.
- Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
- Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.
Requirements
- Fluent or bilingual in Spanish
- Intermediate English proficiency
- Passionate about customer success and relationship management
- Exceptional communication and analytical skills
- Highly organized and adaptable to varied projects
- Proactive problem-solver with a growth mindset
- Team player who values collaboration and knowledge-sharing
- Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.
Benefits
- Dynamic, startup-like experience within the security of a fast-growing, 25-year old Swiss-based company.
- Learn from top executives and visionaries in the learning and language market.
- The experience of joining an innovative organization with an international, vibrant working environment.
- Full on-boarding and fast ramp mentoring program leading candidate to success.
- World-class learning experience by being a goFLUENT learner.
- Learn from one of our 18 business languages!
- Ability to work from any of our 20+ offices around the world.
- Exciting team-building events.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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