Customer Service Associate providing support and handling inquiries via calls, emails, and chats for Travelers. Aiming to build customer satisfaction and trust in a professional environment.
About the role
- Agent Support Client managing customer inquiries for Heetch. Working in a hybrid environment to support Care & Sales operations in Algeria.
Responsibilities
- Respond to user inquiries with empathy, responsiveness and efficiency (channels: chat, email, phone)
- Identify customer needs and recommend appropriate products/services
- Participate in lead conversion and commercial follow-up
- Collaborate with product, ops and marketing teams to escalate and relay user feedback
- Contribute to the continuous improvement of Care & Sales processes
Requirements
- Curious and eager to understand things in depth by working closely with operational teams (technical and business) and connecting findings to the strategic vision
- Fluent in French and English
- Comfortable working in an international environment
Benefits
- Gold card from Clinique Val: free consultations plus many discounts and benefits (50% covered by Heetch)
- 8 additional days off per year (38 days total)
- Monthly "PRIZY" bonus
- 50% discount promo code valid for 20 rides per month
- Free online training
- Excellent work environment with free coffee and tea every day, and occasional snacks
- Seasonal office events and the popular monthly "Reverse Day" event
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Service Associate handling customer inquiries via phone, email, and chat for Travelers. Providing a positive customer experience and resolving needs with professionalism and empathy.
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