Manager of Customer Support leading a team focused on order process improvements and customer experience in North America. Overseeing operations in Bohemia, NY and Marlborough, MA.
About the role
- Customer Care Agent managing inquiries from Heetch's drivers and passengers in France. Providing support through written and oral communication while ensuring high satisfaction levels.
Responsibilities
- Provide written support (responding to emails — about 90% of requests) and spoken support (answering phone calls) to Heetch France users (drivers and passengers), and continuously work to improve their satisfaction.
- Help deliver the best possible experience to our users by responding with kindness and guiding them at every step.
Requirements
- Excellent command of French, both written and spoken.
- Sufficient knowledge of English to hold conversations with English-speaking colleagues.
- Comfortable using a computer.
- Prioritizes empathy and a teaching-oriented approach in interactions: naturally adapts to the person you are speaking with and listens attentively.
- Organized, meticulous, proactive, and above all autonomous.
- Adaptable and eager for continuous learning.
- Curious and responsive.
Benefits
- Discounts on Heetch rides 🆒
- Gift vouchers 🛍️
- Access to an online learning platform 🧑🎓
- Reduced consultation fees at a private clinic
- Regular team events (lunches/dinners, off-sites, seminars) 🎉
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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