Provide written support (responding to emails — about 90% of requests) and spoken support (answering phone calls) to Heetch France users (drivers and passengers), and continuously work to improve their satisfaction.
Help deliver the best possible experience to our users by responding with kindness and guiding them at every step.
Requirements
Excellent command of French, both written and spoken.
Sufficient knowledge of English to hold conversations with English-speaking colleagues.
Comfortable using a computer.
Prioritizes empathy and a teaching-oriented approach in interactions: naturally adapts to the person you are speaking with and listens attentively.
Organized, meticulous, proactive, and above all autonomous.
Adaptable and eager for continuous learning.
Curious and responsive.
Benefits
Discounts on Heetch rides 🆒
Gift vouchers 🛍️
Access to an online learning platform 🧑🎓
Reduced consultation fees at a private clinic
Regular team events (lunches/dinners, off-sites, seminars) 🎉
Senior Manager overseeing customer service operations for Fidelity Digital Assets. Focus on team management, leadership, and enhancing functional capabilities within the digital assets space.
Virtual Customer Care Representative managing warranty homes in assigned communities for Lennar. Responsible for overseeing customer relations and coordinating with trade partners.
Customer Care Representative providing assistance to customers with inquiries through phone and email. Troubleshooting issues and promoting bank products in a collaborative team environment.
Sachbearbeiter Customer Service International Sales bei Zwiesel Kristallglas AG, einem führenden Unternehmen in der Kristallglasherstellung. Kundenbetreuung, Auftragsbearbeitung und Reklamationsmanagement.
Customer Service Administrator assisting with ocean freight operations for Southern Region at CEVA Logistics. Managing bookings and ensuring efficient shipment arrangements with customer liaison.
Customer Service Representative at CEVA Logistics managing customer inquiries and order processes. Collaborating with warehouse teams to ensure smooth logistics operations at Venray location.
Logistics Customer Service Representative enhancing operational success and customer satisfaction at CEVA Logistics. Providing outstanding service by addressing inquiries and managing logistics activities.
Enterprise Tech Support Specialist advising premium clients on technical issues in the fintech sector. Collaborating across teams to enhance payment processing solutions and manage high - stakes demands.
Enterprise Support Specialist managing client escalations and investigating payment - related issues at a Canadian fintech. Collaborating with banks and internal teams in a hybrid work environment.
Enterprise Support Specialist resolving technical payment inquiries for global clients at Nuvei. Collaborating with banks and partners in a dynamic fintech environment.