Key Account Representative promoting pharmaceutical products to specialty healthcare providers within a designated territory. Delivering on commitments to serve patients and require 25% travel.
About the role
- Director of Account Management leading account teams to transform healthcare strategies for Fortune 500 clients. Driving client satisfaction and portfolio growth through strategic partnerships and consultative leadership.
Responsibilities
- Lead account management team: Manage Strategic Account Executives and Account Managers supporting a portfolio of Fortune 500, national, and global clients, developing and instilling consistent standards of excellence while guiding a diverse, high-performing team.
- Drive commercial accountability: Own reliable revenue, expansion, and retention targets across your portfolio, ensuring team delivers on growth objectives through renewals, expansions into new products and services, and proactive risk mitigation.
- Provide pipeline oversight: Deliver meaningful insights and leading indicators of revenue growth and risk to leadership through diligent, accurate pipeline management and oversight of client revenue, opportunities, and retention trending.
- Develop and coach team members: Provide thoughtful feedback, development opportunities, recognition, and ongoing direction through consistent, well-prepared team meetings, 1:1s, and timely performance reviews.
- Model executive engagement: Demonstrate how to build rapport and establish credibility with account stakeholders at strategic levels (CHRO, VP Total Rewards) through consistent executive presence, domain knowledge depth, and diligent preparation.
- Guide strategic client planning: Coach team to proactively identify client objectives, challenges, and leadership priorities while uncovering barriers and developing actionable, client-specific strategic plans that maximize satisfaction and ROI.
- Oversee business reviews and presentations: Ensure team delivers high-quality business reviews that derive insights from data, help clients plan future direction with health cost insights, and present product capabilities and thought leadership effectively.
- Lead pricing and negotiations: Provide oversight and support for pricing, proposals, RFPs, contract management, and negotiations to secure favorable outcomes.
- Monitor contract compliance: Ensure all client contractual obligations are met across portfolio while communicating contractual risks to appropriate Personify Health leadership.
- Collaborate cross-functionally: Work across internal teams to improve processes and products while recognizing those supporting team success and ensuring seamless service delivery.
- Represent Personify Health externally: Participate in thought leadership presentations, industry conferences, and client events as needed to elevate brand presence.
Requirements
- Bachelor's degree or equivalent in related discipline
- 10+ years experience in population health, health plan, health system growth, or related field
- Sales and/or Account Management experience along with healthcare and/or data analytics experience required
- TPA or health plan experience required
- 5+ years leading and developing teams in matrix organization
- Proven expertise in account service/consultative selling techniques, product knowledge, procedures, and administration
- Solid understanding of employee benefits and managed care products, self-funded business, labor community, pharmacy, and stop loss underwriting and pricing disciplines
- Proficiency with Microsoft Office Suite and Salesforce
- Strong business acumen with knowledge of current practices, trends, benchmarks, and competitive landscape in healthcare
- Understanding of US and/or global healthcare ecosystem and employer-sponsored coverages
- Ability to develop connections between broader healthcare strategies and health and wellbeing strategies
Benefits
- Competitive base salary and benefits effective day one
- Comprehensive medical and dental through our own health solutions (yes, we use what we build)
- Unlimited PTO—rest and recharge time is non-negotiable
- Mental health support, retirement planning, and financial protection
- Professional development with clear career progression and learning budgets
- Mission-driven culture where diverse perspectives drive real impact on people's health
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