Hybrid Senior Sales Operations Supervisor

at Health Care Service Corporation

• Job title: Senior Sales Operations Supervisor
• Job type: Full Time
• Experience level: Senior
• Salary: $55,900 - $123,500 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Nashville, United States

About the role

• Supervising the daily activities of customer service representatives for health care services company HCSC. Overseeing inquiries, training, and maintaining service standards in a hybrid work model.

Responsibilities

• Supervising the daily activities of a group of customer service representatives
• Responding to and researching customer/member inquiries/issues
• Providing direction and guidance regarding policies, procedures, workflows, customer service quality, and training needs
• Monitoring customer service standards

Requirements

• High School Diploma or equivalent required
• 5+ experience in a call center environment
• Knowledge of Medicare systems preferred but not required
• Demonstrated excellent oral, written, interpersonal, analytical, and negotiation skills
• Must be computer proficient
• Ability to work in and succeed in a team oriented environment
• 2+ years of Customer service experience in a production or service operations environment.
• 2+ years of previous management in a call center environment or people leadership experience

Benefits

• health and wellness benefits
• 401(k) savings plan
• pension plan
• paid time off
• paid parental leave
• disability insurance
• supplemental life insurance
• employee assistance program
• paid holidays
• tuition reimbursement