Grant Operations Officer involved in funding operations for ispace's lunar projects. Managing compliance, documentation, and communications across teams in a hybrid work environment.
HC
Hybrid Senior Sales Operations Supervisor
Posted 2 hours ago
About the role
- Supervising the daily activities of customer service representatives for health care services company HCSC. Overseeing inquiries, training, and maintaining service standards in a hybrid work model.
Responsibilities
- Supervising the daily activities of a group of customer service representatives
- Responding to and researching customer/member inquiries/issues
- Providing direction and guidance regarding policies, procedures, workflows, customer service quality, and training needs
- Monitoring customer service standards
Requirements
- High School Diploma or equivalent required
- 5+ experience in a call center environment
- Knowledge of Medicare systems preferred but not required
- Demonstrated excellent oral, written, interpersonal, analytical, and negotiation skills
- Must be computer proficient
- Ability to work in and succeed in a team oriented environment
- 2+ years of Customer service experience in a production or service operations environment.
- 2+ years of previous management in a call center environment or people leadership experience
Benefits
- health and wellness benefits
- 401(k) savings plan
- pension plan
- paid time off
- paid parental leave
- disability insurance
- supplemental life insurance
- employee assistance program
- paid holidays
- tuition reimbursement
Job title
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Experience level
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