Operations Specialist managing operational delivery for partner practices in healthcare. Ensuring workflows run smoothly and collaborating with cross - functional teams for operational insights.
About the role
- Senior Consultant advising on Credit & Fraud Risk strategies and operations in Telecommunications. Focused on stakeholder engagement and policy review across client segments.
Responsibilities
- Review the effectiveness of credit operations processes, controls, and workflows, ensuring adherence to credit risk policies and standardization across business units
- Develop recommendations to enhance efficiency, control effectiveness, and process scalability, leveraging internal reporting dashboards and credit platforms (e.g. FICO, Experian suites)
- Create executive-ready storylines and presentations to highlight operational performance and process improvement and harmonization opportunities
- Provide subject matter expertise to drive client outcomes and strengthen EXL’s industry and functional capabilities
Requirements
- Bachelors / Masters degree in Finance, Accounting, Economics, Statistics, Engineering or a related quantitative field from a top-tier university, or an MBA with relevant domain experience
- Minimum 4 years of experience in Credit Risk Strategy and/or Operations, preferably in Strategy or Consulting roles
- Deep domain understanding of industry standard processes across the credit lifecycle including application, transaction, merchant, and dispute/chargeback management
- Strong analytical skills and proficiency in Microsoft Excel and PowerPoint
- Strong client engagement and consulting skills with ability to influence senior stakeholders by creating compelling storylines
- Excellent communication, presentation and storytelling skills with a data-driven orientation, and comfort operating in fast-evolving, ambiguous environments.
- **Preferred Qualifications**
- Experience with leading industry standard credit platforms (e.g. FICO, Experian suites)
- Relevant certifications in Credit Risk, Fraud Risk, or Risk Management (e.g., CFE, FRM, PRM) are a plus
- Prior consulting or advisory experience in telecom or adjacent industries
- Experience operating in a First or Second Line of Defense (2LoD) or policy / risk oversight role
- Familiarity with relevant regulatory and compliance frameworks (e.g., PCI DSS, GDPR, telecom consumer protection regulations) is a plus
- Working knowledge of data visualization software such as Tableau, Power BI and Looker
Benefits
- For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
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