Tier 1/2 IT Support Specialist providing IT Helpdesk support and system upgrades at Hazen. Opportunity to work within a dynamic ITS Department focused on environmental infrastructure.
Responsibilities
Provide support and troubleshooting of complicated issues on the Helpdesk.
Provide high level customer services consistent with IT best practices.
Assist with end user system deployments and upgrades.
Assist in the preparation and implementation of policies, procedures, and standards.
Develop documentation for new and existing workflows.
Assist with testing new software, service packs, and patches.
Occasional travel may be required as needed.
Requirements
BS/BA degree in the field of computers is required
Minimum of 3-5 years working in IT support is required
In-depth knowledge of Microsoft Windows based client operating systems.
Expert knowledge in Microsoft Office 365
Experience with windows networking and/or a CompTIA Networking+ certification is preferred but not required.
Working knowledge of the Open System Interconnection (OSI) model
Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.
Knowledge of Virtual Server Infrastructure Systems (Hyper-V and Citrix)
SharePoint administration experience is preferred but not required
Benefits
Comprehensive health benefits (medical, dental, vision, and prescription plans)
Pre-tax flexible spending plans for medical, dependent care, and transportation
Short and long-term disability, and employer paid life insurance
Paid holidays, floating holidays, and paid time off (PTO)
Employer-contributed 401(k) plan and additional financial planning support
Professional growth opportunities, including tuition reimbursement, in-house training, and incentives for professional registration and professional organization memberships
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