Junior Mitarbeiter im IT Support bei home24 in Berlin. Unterstützen interner Anwender:innen und stellen sicher, dass Technik reibungslos läuft.
About the role
- Tier 1/2 IT Support Specialist providing IT Helpdesk support and system upgrades at Hazen. Opportunity to work within a dynamic ITS Department focused on environmental infrastructure.
Responsibilities
- Provide support and troubleshooting of complicated issues on the Helpdesk.
- Provide high level customer services consistent with IT best practices.
- Assist with end user system deployments and upgrades.
- Assist in the preparation and implementation of policies, procedures, and standards.
- Develop documentation for new and existing workflows.
- Assist with testing new software, service packs, and patches.
- Occasional travel may be required as needed.
Requirements
- BS/BA degree in the field of computers is required
- Minimum of 3-5 years working in IT support is required
- In-depth knowledge of Microsoft Windows based client operating systems.
- Expert knowledge in Microsoft Office 365
- Experience with windows networking and/or a CompTIA Networking+ certification is preferred but not required.
- Working knowledge of the Open System Interconnection (OSI) model
- Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.
- Knowledge of Virtual Server Infrastructure Systems (Hyper-V and Citrix)
- SharePoint administration experience is preferred but not required
Benefits
- Comprehensive health benefits (medical, dental, vision, and prescription plans)
- Pre-tax flexible spending plans for medical, dependent care, and transportation
- Short and long-term disability, and employer paid life insurance
- Paid holidays, floating holidays, and paid time off (PTO)
- Employer-contributed 401(k) plan and additional financial planning support
- Professional growth opportunities, including tuition reimbursement, in-house training, and incentives for professional registration and professional organization memberships
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