About the role

  • Develop and maintain provider schedules to meet patient needs
  • Manage provider census through proactive census risk management
  • Manage market census to ensure the right patients are seen at the right time based on HarmonyCares risk tiering and inactivation process
  • Collaborate with local leadership to maximize scheduling system and ensure patient requests are communicated
  • Maintain relationships and effectively communicate HarmonyCares services with patients and family members
  • Place and receive phone calls to facilitate effective scheduling function
  • Escalate scheduling concerns, and issues, both internally and externally
  • Adhere to patient confidentiality policies and procedures
  • Attend required meetings and in-services
  • Collaborate with manager, teammates, and other HarmonyCares employees
  • Perform other duties as required

Requirements

  • 2+ years college, and/or equivalent experience
  • 2 years of healthcare or customer service experience required
  • Strong analytical and critical thinking skills
  • Moves quickly to solve complex, real-time issues
  • Possesses excellent written and verbal communication skills
  • Ability to think logically and process sequentially with a high level of detailed accuracy and efficiency
  • Intermediate computer skill set level with a strong foundation and working knowledge of Microsoft Office Suite (Excel, PowerPoint, Outlook)

Benefits

  • Health, Dental, Vision, Disability & Life Insurance, and much more
  • 401K Retirement Plan (with company match)
  • Tuition, Professional License and Certification Reimbursement
  • Paid Time Off, Holidays and Volunteer Time
  • Paid Orientation and Training

Job title

Scheduling Analyst

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

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