Hybrid Scheduling Analyst, Patient Retention, Recovery

at HarmonyCares

• Job title: Scheduling Analyst, Patient Retention, Recovery
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $66,248 - $72,654 per year
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Whitestone, United States

About the role

• Scheduling Analyst working for HarmonyCares enhancing patient retention and engagement. Collaborating with clinical and operational teams to improve patient experience and satisfaction.

Responsibilities

• Scheduling optimization and census management
• Assist in day-to-day market scheduling as directed by market operations leader
• Conduct daily outreach efforts via phone, mailing campaigns and in person interventions to reschedule, retain and recover patients that have been lost in follow-up or at risk
• Design, implement, and conduct new and innovative patient retention, recovery, engagement, and outreach strategies for those patients who are at risk, without a scheduled visit and refusing HC services in effort to increase patient retention
• Analyze patients at risk and those refusing services using data analysis and action planning for retention and census growth leading to increased patients scheduled and reduced at risk patients
• Analyze data on daily basis to monitor trends and decrease patient loss through interventions with clinical and operational leadership
• Conduct needs assessment of market interventions required to enhance patient experience and patient retention and conduct training and individual mentorship for all team members in positive patient retention strategies and overcoming patient objections
• Mentor, train, and coach for patient retention and patient-focused communication
• Manage complex, real-time operational challenges related to scheduling and patient retention

Requirements

• Associates degree or equivalent experience
• 2+ years of experience in healthcare, patient services, customer service, or marketing
• Demonstrated experience and strong history of delivering exceptional patient experience and satisfaction
• Experience working cross-functionally with clinical, administrative, operational, and marketing/outreach teams
• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint)
• Strong data-entry skills with the ability to navigate multiple systems
• Ability to adapt to new systems, processes, and guidelines
• Excellent phone etiquette with an engaging and professional demeanor
• Ability to multitask and manage competing priorities
• Strong analytical and critical-thinking skills
• Exceptional verbal and written communication skills

Benefits

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training