Technical leader managing the development and evolution of core applications at Medavie. Leading a team to ensure stability, performance, and alignment with organizational goals.
About the role
- Senior TechOps Support Engineer creating automated systems to keep Harmonic employees productive and secure. Building tech resolution platforms and internal tools for the team’s efficiency.
Responsibilities
- Provide TechOps support for employees when needed, covering core tools, devices, and day-to-day issues while focusing on building self-service and automated systems that reduce manual intervention over time.
- Lead the migration onto a new identity provider, including planning, implementation, communication, and post-migration support.
- Design and build an AI-driven TechOps chatbot, using automation tools such as Tines to handle common requests, guide troubleshooting, and reduce repetitive support tasks.
- Develop and maintain internal tools and workflows that support onboarding, offboarding, access control, SaaS administration, and routine operational tasks.
- Own endpoint management across macOS (primary), with additional coverage for Windows and Linux using tools such as Kandji, Intune, or FleetDM.
- Administer core productivity platforms, including Google Workspace, Okta, Notion, Slack, Jira and other key SaaS tools.
- Work directly with teams across the business to understand their technical needs, design solutions, and build lightweight tools.
- Support company offsites and large events, ensuring employees have reliable access to devices, connectivity, and key systems.
- Maintain a security-first approach, partnering with the Security team to implement controls, support audits, and reinforce secure-by-default practices across the company.
- Create internal documentation and knowledge resources that improve transparency, reduce support dependency, and help employees resolve issues independently.
- Contribute to the long-term development of the TechOps function, helping shape a team that combines operational support and engineering-led tooling development.
Requirements
- Experience in technical operations, IT support, workplace technology, or DevOps-adjacent roles supporting modern SaaS-driven environments
- Strong capability in supporting macOS, with working knowledge of Windows and Linux
- Hands-on experience administering Google Workspace, Okta, Slack, Notion, and other common SaaS applications
- Understanding of MDM tooling such as Kandji, Intune, or FleetDM
- A strong grasp of Identity and Access Management, authentication flows, provisioning, and role-based access
- An automation-first mindset, comfortable using tools such as Tines or other workflow platforms to eliminate repetitive tasks
- Ability to break down open-ended problems, understand team needs, and build practical solutions-whether that’s an internal tool, workflow, or automation
- Clear communication skills, able to support employees at all technical levels with patience and clarity
- Willingness to travel for offsites and company events when needed
- Comfort working in a high-growth, fast-changing environment where priorities can shift
- Engineering thinking-including understanding of basic software or scripting concepts-even if not coming from a pure software engineering background. (Python or coding experience is not required but will help you stand out and grow quickly in the role.)
- A collaborative approach grounded in security best practices.
Benefits
- Competitive pay and meaningful equity with a direct stake in Harmonic’s success
- Comprehensive benefits including health, dental, vision, 401k matching, and flexible time off
- A small, passionate team that values transparency, creativity, and learning
- Thoughtful leadership that cares deeply about growth, impact, and people
- Annual global offsites (past trips include Lisbon and Nashville)
- The chance to directly shape both our product and our culture as we build a category-defining company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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