Director of Strategy & Execution overseeing Hybrid Cloud & Intelligent Operations at RBC. Leading strategic planning, execution, and cross - functional collaboration for cloud initiatives.
About the role
- Manager Operations ensuring process optimization at regiocom Customer Care in Greece. Leading teams and managing projects in a dynamic call center environment.
Responsibilities
- Guidance and development of assigned team leaders through on-the-job training, monitoring and coaching
- Compliance with scheduling requirements
- Responsibility and control for enforcing and implementing all internal project-specific parameters
- Management and optimization of project processes and coordination of project-related measures with clients
- Project responsibility, i.e., regular analysis and evaluation of KPIs regarding internal metrics (actual share of handling time, processing efficiency, implementation of agreed quality assurance measures, etc.)
- Derivation of actions in case of deviation from targets and documentation of these measures
- Close monitoring of targets and target achievement
- Support in expanding existing projects in collaboration with Sales
- Communication with clients
- Preparation for invoicing
Requirements
- Completed commercial vocational training or degree
- Several years of professional experience, preferably in the call center industry
- Confident use of MS Office and project-related SAP applications
- Practical business administration knowledge and understanding
- Empathy, self-reflection, resilience
- Communication skills, customer and service orientation
- Analytical and goal-oriented approach, organizational skills
- Persuasiveness, assertiveness
Benefits
- Attractive monthly salary from day one
- Permanent employment contract
- 22 days of annual leave
- Fixed working hours
- Intensive and fully paid onboarding
- Technology package (laptop, company phone, etc.)
- Private health and life insurance for your protection
- Relocation package for applicants from Germany
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