Commercial Operations Associate supporting global Commercial Operations team by handling CRM data audits and reporting. Collaborating with Sales, Marketing, and other stakeholders on operational tasks and data governance.
About the role
- Director leading operational effectiveness for Patient Experience operations at GSK in the US. Partnering with cross-functional teams to ensure reliable patient services and data stewardship.
Responsibilities
- Lead operational effectiveness and enablement for Patient Experience operations across the United States
- Partner with other patient experience team members, market access, legal, compliance and external vendors
- Execute strategies, operational effectiveness initiatives and measure activity and performance within PX programs
- Oversee vendor management contracts, purchase orders, invoices and GSK required processes
- Collaborate with GSK PX LT, ARM Directors and ARM Ops Effectiveness Directors
- Provide oversight to vendors including management contracts, purchase orders, invoices and GSK required processes
Requirements
- Bachelor’s degree
- 5+ years in pharmaceutical patient services or specialty pharmacy operations
- 3+ years of experience in patient services contact center operations management
- Minimum of one year of experience with patient services workforce management tools, CRM platforms and automation tools
- Lean Six Sigma certification (preferred)
- Experience with Salesforce Life Sciences or Healthcloud (preferred)
- Proven ability to effectively analyze data to determine trends and inform strategy and improvement opportunities
- Understanding of the legal and regulatory environment impacting patient services
- Previous experience managing patient support hubs and services
- Proven success working within a complex matrix organization
Benefits
- health care and other insurance benefits (for employee and family)
- retirement benefits
- paid holidays
- vacation
- paid caregiver/parental and medical leave
- annual bonus
- eligibility to participate in share based long term incentive program
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Manage security projects and client accounts for AT - RISK in Frisco, Texas. Oversee personnel and ensure compliance in executive protection operations with significant travel requirements.
Join Severn Trent Water Limited's Customer Operations team to make a positive impact. We are looking for individuals with a proactive mindset and problem - solving skills.
Supervisor leading Benefit Operations team ensuring high - quality HR service delivery at Comcast. Overseeing complex benefits processes and driving operational excellence within the department.
Operations Associate handling settlements and corporate actions while supporting customer tax obligations at Sharesies in a dynamic environment.
Senior Manager leading fulfillment operations at PopSockets, a digital - lifestyle company. Driving operational excellence and managing 3PL partnerships for business growth.
Senior Inspector providing technical guidance and compliance oversight in oil and gas operations. Working at Alberta Energy Regulator with a focus on regulatory compliance and leadership.
Methods Agent supporting operations by optimizing production processes and resolving technical issues through cross - department collaboration in the aeronautics sector.
Lead technical support and operational initiatives for gas distribution systems at NiSource. Assist in mentoring leadership and ensuring safety compliance across multiple operation centers in Virginia.
Technology Operations Manager for Wells Fargo overseeing IT services and team operations. Responsible for process improvement and managing operational outcomes.