Project Manager leading infrastructure build - outs for a logistics company in Southeast Asia. Ensuring seamless transition from project implementation to operational readiness across countries.
About the role
- Director leading operational effectiveness for Patient Experience operations at GSK in the US. Partnering with cross-functional teams to ensure reliable patient services and data stewardship.
Responsibilities
- Lead operational effectiveness and enablement for Patient Experience operations across the United States
- Partner with other patient experience team members, market access, legal, compliance and external vendors
- Execute strategies, operational effectiveness initiatives and measure activity and performance within PX programs
- Oversee vendor management contracts, purchase orders, invoices and GSK required processes
- Collaborate with GSK PX LT, ARM Directors and ARM Ops Effectiveness Directors
- Provide oversight to vendors including management contracts, purchase orders, invoices and GSK required processes
Requirements
- Bachelor’s degree
- 5+ years in pharmaceutical patient services or specialty pharmacy operations
- 3+ years of experience in patient services contact center operations management
- Minimum of one year of experience with patient services workforce management tools, CRM platforms and automation tools
- Lean Six Sigma certification (preferred)
- Experience with Salesforce Life Sciences or Healthcloud (preferred)
- Proven ability to effectively analyze data to determine trends and inform strategy and improvement opportunities
- Understanding of the legal and regulatory environment impacting patient services
- Previous experience managing patient support hubs and services
- Proven success working within a complex matrix organization
Benefits
- health care and other insurance benefits (for employee and family)
- retirement benefits
- paid holidays
- vacation
- paid caregiver/parental and medical leave
- annual bonus
- eligibility to participate in share based long term incentive program
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Marketplace Operations role ensuring operational accuracy in ticket delivery for Tixel, transforming live entertainment by providing fans access to events. Work hands - on with ticket fulfilment and operational support.
Technical and Operations Support Agent managing IT systems and technological equipment at Desjardins. Participating in server administration and responding to user requests while ensuring security standards.
DevSec Ops focusing on secure design and deployment within AWS cloud environments for Barclays. Collaborate with diverse teams to develop high - quality software solutions and ensure security best practices are followed.
Senior Operations Engineer providing SCADA and control systems engineering for EDL's technology assets in a hybrid role. Ensuring safety and compliance while collaborating with various engineering disciplines.
Assistant Manager overseeing day - to - day operations in case management nursing team. Ensure team performance and compliance with Highmark policies.
Operations Specialist at Ricoh overseeing order management and customer inquiries. Ensuring high levels of service and coordination across operational tasks and support.
Director of EAP Operations managing expanded access programs for myTomorrows in the health tech sector. Focus on operational excellence while collaborating with multiple stakeholders.
Operations Specialist Sr handling complex transactions at PNC’s Securities Settlement department. Responsible for end - of - day reconcilement and transactions with a focus on risk mitigation.
Operations Manager managing asset transfer processes at PNC in Cleveland, OH. Responsible for supervising teams and ensuring service requests are processed correctly.