About the role

Director of Professional Services at HPE guiding professional and managed services for network solutions. Lead teams in delivering technical excellence and business outcomes in a fast-growing market.

Responsibilities

Leads and develops industry-leading professional services and managed services functions.
Prior experience deploying Agentic AI preferred.
Represents services on product or solution core teams and provides service requirements into Sales pursuits.
Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.
Collaborates with regions and global peers regarding service and support planning, implementation and performance.
Responsible for revenue and margin contribution.
Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.
Leads key business initiatives in support of operational or financial improvement.

First-level university degree or equivalent experience required.
May have advanced university degree.
2+ years of related work experience, including 8+ years of people management experience.
Advanced knowledge of IT and services industry.
Knowledge of HPE's organization, policies, service offerings, end-to-end processes, tools, and routes to market is preferred.
General technical understanding of products.
Strong leadership skills, including coaching, team-building, and conflict resolution.
Organizational and strategic management skills, including budget and business planning and forecasting.
Strong analytical and problem-solving skills.
Advanced communication skills catered to a wide variety of audiences. (e.g. written, verbal, presentation); mastery in English and Spanish, with technical communication skills in Portuguese, is highly desired.
Extensive business acumen, technical knowledge, and industry experience encompassing one or more engineering, technology, and product domains.
Advanced multi-tasking and prioritization skills.
Advanced relationship management skills, including partnering and consulting with senior management and executive roles for internal and external partners.

Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here.