Project Manager supporting Massachusetts Defense Sector initiative at MassTech. Engaging stakeholders, analyzing data, and drafting reports for a high - impact project.
About the role
- Customer Success Methodology Project Manager developing and standardizing CS methodologies for Hewlett Packard Enterprise. Focused on enabling data-driven engagement and driving transformational change.
Responsibilities
- Develop and evolve customer success (CS) methodologies, playbooks, and lifecycle templates
- Collaborate with CS App business process lead to translate methodology into scalable workflows
- Define and refine robust customer health scoring requirements
- Lead cross-functional initiatives to standardize sales and success processes
- Develop training content and communicate methodology updates
- Monitor success metrics to ensure methodology adherence
Requirements
- First Level University Degree or equivalent combination of education & experience
- Minimum 5 years’ experience in project management or customer success
- Certified Customer Success Management (CCSM) Level 2 or higher preferred
- PMP or Prosci certifications are a strong plus
- Advanced project and change management capabilities
- Proven expertise in developing playbooks, guides and templates aligned to brand guidelines
- Familiarity with CS platforms, digital enablement tools, and sales processes
Benefits
- Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
- Personal & Professional Development: Programs tailored to helping reach career goals
- Unconditional Inclusion: Valuing and embracing varied backgrounds
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