About the role

  • Customer Success Methodology Project Manager developing and standardizing CS methodologies for Hewlett Packard Enterprise. Focused on enabling data-driven engagement and driving transformational change.

Responsibilities

  • Develop and evolve customer success (CS) methodologies, playbooks, and lifecycle templates
  • Collaborate with CS App business process lead to translate methodology into scalable workflows
  • Define and refine robust customer health scoring requirements
  • Lead cross-functional initiatives to standardize sales and success processes
  • Develop training content and communicate methodology updates
  • Monitor success metrics to ensure methodology adherence

Requirements

  • First Level University Degree or equivalent combination of education & experience
  • Minimum 5 years’ experience in project management or customer success
  • Certified Customer Success Management (CCSM) Level 2 or higher preferred
  • PMP or Prosci certifications are a strong plus
  • Advanced project and change management capabilities
  • Proven expertise in developing playbooks, guides and templates aligned to brand guidelines
  • Familiarity with CS platforms, digital enablement tools, and sales processes

Benefits

  • Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
  • Personal & Professional Development: Programs tailored to helping reach career goals
  • Unconditional Inclusion: Valuing and embracing varied backgrounds

Job title

Customer Success Project Manager

Job type

Experience level

Mid levelSenior

Salary

$98,000 - $213,500 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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