Hybrid Senior Manager, Clients Operations

at Gympass

• Job title: Senior Manager, Clients Operations
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Client Operations Senior Manager improving client operations and efficiency for Wellhub's Business Transformations in São Paulo, Brazil.

Responsibilities

• Proposes and implements initiatives and process improvements that increase efficiency and measurable impact within the Operations team.
• Identifies and maps areas for improvement for the Operations team and for the customer pillar as a whole.
• Develops solutions to increase the efficiency of the operations team, optimizing their time and implementing controls to reduce potential errors.
• Leads projects and initiatives, taking full responsibility for deliverables and coordinating actions with other teams as needed.
• Creates documents to formalize improvements in processes, policies, and other definitions, in addition to monitoring ongoing projects and initiatives.
• Actively collaborates with various teams within the organization, both technical and non-technical, to ensure successful deliveries.
• Manages expectations and overcomes objections effectively, assessing the impact on all stakeholders.
• Effectively delegates tasks to promote team autonomy, providing appropriate context and support.
• Delivers constructive feedback in a timely manner to your team members and guides them on their development journey, supporting the creation of development plans.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Requirements

• Bachelor's degree
• Previous experience in business transformation/client operations projects
• Independent and Proactive: Initiates and cultivates purposeful relationships with key stakeholders to drive collaboration and progress
• Written and verbal communication skills. Experience in creating presentations for different hierarchical levels.
• Analytical skills to understand numbers and extract insights. Good understanding of processes.
• Knowledge of AI tools, everyday tools (Google Suite and Microsoft Office).
• English (writing, speaking, and listening) to handle meetings with global stakeholders.
• Proactive, focused, and customer-oriented profile (customer focus). Problem solver.

Benefits

• WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
• WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.
• HEALTHCARE: Health, dental, and life insurance.
• FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.
• FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.
• PAID TIME OFF: It’s important to take time away from work to recharge. Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!
• PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.
• CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.
• CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters.