Customer Operations Manager at Avnet handling supply chain functions and strategic initiatives. Engaging with stakeholders to align operations accountability and achieve customer service goals.
Responsibilities
Responsible for supply chain functions to enable strategic initiatives and achieve customer service in accordance with service level agreements
Engages stakeholders across the organisation, including Sales and Supplier Management teams, to align supply chain and operations accountability
Analyses customer forecasts and trends using Manufacturing Resource Planning (MRP) concepts and working with customers and sales to plan and buy to forecast
Prepares forecast models; liasing with internal and external stakeholders, including customers, suppliers and sales to assess the feasibility of forecasting requirements
Applies inventory management discipline to assess inventory levels and aging
Participates in program set up and maintenance, e.g., part profile, new part add, End of Life (EOL), transitions, model changes, and recommends modifications to program set up, operation, and inclusion to enhance efficiency and revenue
May be assigned specific customer accounts or cross/multi supplier solutions
Negotiates and collaborates with suppliers on channel and distributor policy decisions that impact supply chain as well as monitor current supplier/company's business processes to lead/drive the development of new or improved supply chains that improve profitability, enable sales, and improve partner satisfaction
Aligns the company's goals and objectives with supplier to ensure mutual goals and objectives are achieved
Other duties as assigned.
Requirements
Typically 3+ years with bachelor's or equivalent
Thorough knowledge of principles, theories and concepts in area of discipline
Competent in all job functions and has general understanding of the industry practices, techniques and standards
Develops solutions for a variety of situations and works on projects requiring evaluation and analysis
Benefits
Generous Paid Time Off
Savings Fund
Paid Holidays
Medical, Dental, Vision and Life Insurance
Education Assistance
Employee Development Resources
Employee Wellness, Leadership Development, and Mentorship Programs
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