Hybrid Customer Operations Manager

Posted 7 hours ago

Apply now

About the role

  • Customer Operations Manager at Avnet handling supply chain functions and strategic initiatives. Engaging with stakeholders to align operations accountability and achieve customer service goals.

Responsibilities

  • Responsible for supply chain functions to enable strategic initiatives and achieve customer service in accordance with service level agreements
  • Engages stakeholders across the organisation, including Sales and Supplier Management teams, to align supply chain and operations accountability
  • Analyses customer forecasts and trends using Manufacturing Resource Planning (MRP) concepts and working with customers and sales to plan and buy to forecast
  • Prepares forecast models; liasing with internal and external stakeholders, including customers, suppliers and sales to assess the feasibility of forecasting requirements
  • Applies inventory management discipline to assess inventory levels and aging
  • Participates in program set up and maintenance, e.g., part profile, new part add, End of Life (EOL), transitions, model changes, and recommends modifications to program set up, operation, and inclusion to enhance efficiency and revenue
  • May be assigned specific customer accounts or cross/multi supplier solutions
  • Negotiates and collaborates with suppliers on channel and distributor policy decisions that impact supply chain as well as monitor current supplier/company's business processes to lead/drive the development of new or improved supply chains that improve profitability, enable sales, and improve partner satisfaction
  • Aligns the company's goals and objectives with supplier to ensure mutual goals and objectives are achieved
  • Other duties as assigned.

Requirements

  • Typically 3+ years with bachelor's or equivalent
  • Thorough knowledge of principles, theories and concepts in area of discipline
  • Competent in all job functions and has general understanding of the industry practices, techniques and standards
  • Develops solutions for a variety of situations and works on projects requiring evaluation and analysis

Benefits

  • Generous Paid Time Off
  • Savings Fund
  • Paid Holidays
  • Medical, Dental, Vision and Life Insurance
  • Education Assistance
  • Employee Development Resources
  • Employee Wellness, Leadership Development, and Mentorship Programs
  • Year-End Bonus
  • Food Coupons

Job title

Customer Operations Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job