Oversee operational initiatives and lead a team in Residual Markets Operations at Travelers. Focus on optimizing effectiveness and ensuring compliance in business processes.
About the role
- Junior IT Operations Engineer providing IT support at OLX Group. Involves addressing technical issues and contributing to IT projects.
Responsibilities
- Provide frontline support for technical issues, autonomously addressing and resolving employee inquiries and system problems.
- Diagnose and resolve issues related to Google Workspace, Zoom, Slack, Atlassian, Okta, network infrastructure, and client operating systems including Windows and macOS.
- Oversee the deployment and management of client software using tools like Jamf and Intune.
- Ensuring hardware inventory is maintained in order and meets company standards.
- Contribute to global IT projects aimed at enhancing IT infrastructure and services.
- Create, maintain, and update documentation for IT processes, troubleshooting procedures, and system configurations.
- Analyze recurring IT issues, collaborating with other IT teams to identify root causes and develop sustainable solutions.
- Support office IT infrastructure, including network maintenance, printer and video conferencing systems setup.
- Manage the onboarding and offboarding of employees in IT systems.
- Assist with provisioning of hardware and software licenses.
Requirements
- Basic understanding of computer network fundamentals.
- Some exposure to IT support, operating systems (macOS or Windows), or IT tools is a plus, but not required.
- Familiarity with concepts such as MDM solutions (e.g. Jamf, Intune), ITSM tools (e.g. Jira, ServiceNow), or ITIL processes is considered a plus.
- A proactive, customer-oriented mindset with a strong willingness to learn and grow in an IT support environment.
- Ability to stay calm under pressure and approach problems with a solution-oriented mindset.
- A team player who enjoys collaborating with others and contributing to a positive team environment.
- Good communication skills, with a comfortable level of written and spoken English and Polish.
Benefits
- Opportunities to grow your skills
- Advance your career
- Make a significant impact on global operations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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