Director of Claims Operations overseeing Accident Benefits to drive growth and customer service at Intact. Collaborating with executives and managing team resources for effective delivery.
About the role
- Operations Expert analyzing and optimizing business processes for Deutsche Bank's Private Banking division. Collaborating with IT and business teams to enhance operational efficiency.
Responsibilities
- Understand and optimize business processes: Analyze business processes—from customer request, through various sales channels, to fulfillment within Service Solutions & Operations—and identify opportunities for automation and optimization.
- Combine technology approaches: Leverage and combine different technology approaches to digitally transform business processes in Service Solutions & Operations.
- Define requirements and support implementation: Create requirements and process models for technical implementations and support the entire delivery cycle—from implementation and testing to the deployment of new automations into production.
- Take ownership and strengthen collaboration: Take responsibility for delivery and the full lifecycle of established solutions, working closely with business units and IT teams.
- Contribute strategically: Contribute to the realization of our group strategy by jointly improving customer experiences and optimizing processes.
Requirements
- Degree or equivalent qualification in a relevant field such as Business Informatics, Business Administration, or a related discipline.
- Excellent analytical skills, structured way of working, and a high degree of self‑initiative.
- Ability and motivation to analyze, visualize, and optimize process workflows.
- Initial experience and knowledge in using BPMN or RPA technologies (e.g., Camunda or Blue Prism) is an advantage.
- Excellent communication skills in German and English required.
Benefits
- Emotionally balanced
- Physically fit
- Socially connected
- Financially secure
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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