Elite Operations Professional providing operational support and world - class customer service at Cetera Financial Group. Handling a variety of tasks including account processing and customer inquiries.
About the role
- IT Operations Associate responsible for Level 1 systems monitoring across multiple environments in a technology services company. Collaborates with infrastructure teams and resolves technical issues in a hybrid work environment.
Responsibilities
- Monitor & patching of infrastructure equipment, Servers/WAPs/Switches/Firewalls
- Engage with Infrastructure teams for downed devices and high priority incidents
- Ensure proper documentation for each ticket handled and escalate when necessary
- Provide support to investigate data anomalies to determine possible root causes
- Maintain a working knowledge of various software & web-based software
- Perform Level 1 infrastructure activities (incidents or service requests) where repeatable procedures can be followed
Requirements
- Strong emphasis following ITIL standards and maintaining PCI compliance of the environment
- Experience with Windows Server 2012, 2016, 2019
- Basic understanding of networking concepts such as TCP/IP, VLANs, and DNS
- Familiarity with virtualization technologies like VMware or Hyper-V
- Knowledge operating within various ticketing systems
- Experience with Active Directory, MFA, etc.
- All candidates will have to be shift flexible. Night, Weekend and Holiday work possibly required
Benefits
- Competitive pay
- Performance-based bonuses
- 401K
- Health insurance
- Dental insurance
- Vision insurance
- Paid holidays
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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