Hybrid Operations Support Specialist – Worklife, Onsite

at ComPsych

• Job title: Operations Support Specialist – Worklife, Onsite
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $22 per hour
• Degree requirement: Bachelor's Degree
• Tech skills: PHP
• Location requirements: Hybrid, Chicago, United States

About the role

• Operations Support Specialist managing workflows and coordinating tasks for Work-Life services. Involves analytics, documentation, and team support within a hybrid work environment.

Responsibilities

• Calculate weekly, monthly, quarterly and yearly productivity numbers.
• Prepare researcher supervision and audit packets.
• Prepare and ship comprehensive referral packets, following the ComPsych branding and quality standards for all remote employees as needed.
• Create monthly utilization trend analytics as well as industry type trends for director to present at sales and account services meetings, including Excel pivot charts.
• Track and manage all supplies and ensure timely reorder within budget limits.
• Calculate shipping costs and track bundles delivered for reporting and budgeting purposes.
• Order and track Creative Services and outside vendor requests while maintaining budget allowance.
• Submit JIRA requests as necessary to request reporting additions or changes.
• Update, prepare and maintain sample requests for sales department and FamilySource samples.
• Proofread and edit documents for accuracy, ensuring that all materials for FamilySource are clear, professional and consistent with organizational standards.
• Complete special projects as necessary or requested by Director including Excel pivot charts or other reporting tools.
• Provide basic office overviews for new hires as needed.
• Maintain time off calendar and team lists for FamilySource team.
• Complete 15 FamilySource client requests per week, providing 3-5 verified referrals per request.
• Sort and scan incoming mail on designated mail days, ensuring timely distribution to the appropriate operations team.
• Collect any returned checks, scan and send to Data Entry.
• Mailtime-sensitive Managed Care letters to clients and facilities, certifying Inpatient, Residential, PHP, and IOP treatment.
• Print and mail documents to support GRU and Network as needed.
• Work independently as well as foster a team environment by providing assistance when needed.
• Perform other duties as assigned.

Requirements

• BS/BA Required
• Flexible M-F hybrid schedule
• Proficient with Microsoft Office suite
• Proficient with Adobe
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Ability to manage budgets, track expenses and maintain accurate records
• Administrative experience preferred
• Self-starter with ability to multi-task and work autonomously
• Excellent organizational and project management skills
• Effective interpersonal and communication skills
• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required.
• Ability to be present on camera during work-related trainings, meetings, and/or events.
• Must be able to sit or stand at a desk for prolonged periods while working on a computer.

Benefits

• Full benefits package, including Paid Time Off (PTO)
• Medical
• Dental
• Vision
• 401(k) with match
• Robust EAP
• Wellness program
• Much more