Senior Relationship Manager managing key strategic clients for Iress, Australia's technology company. Building trusted partnerships and driving client success to enhance revenue growth.
About the role
- Enrollment Partnerships Leader focused on building vendor and distribution relationships for group benefits solutions. Leading a team to deliver exceptional enrollment strategies under a hybrid work model.
Responsibilities
- Own and optimize relationships with external vendors and distribution partners to ensure seamless, innovative enrollment operations and exceptional customer experiences
- Lead efforts to develop, test, and launch new enrollment solutions, leveraging technology and process improvements to drive differentiation and engagement
- Lead, coach, and develop a team of enrollment professionals, including support specialists, program managers, and solutions leads
- Oversee recruitment, onboarding, training, and performance management for team members
- Drive strategic initiatives to optimize resource utilization, cost efficiency, and program effectiveness
- Model professionalism, accountability, and empathy in all interactions
- Support a culture of trust, respect, and collaboration within the team and across the organization
Requirements
- Bachelor’s degree in Business, Human Resources, Communications, or related field (or equivalent experience)
- 5+ years of experience in benefits enrollment, program management, or people leadership
- Proven ability to recruit, develop, and manage diverse teams
- Demonstrated success in building and owning external partnerships with vendors and distribution partners
- Experience leading the development and launch of innovative enrollment solutions, including digital tools and multi-channel communications
- Excellent communication and presentation skills
- Proficiency in Microsoft Office Suite and familiarity with enrollment platforms and digital tools
- High attention to detail, organizational skills, and ability to execute tasks efficiently under tight deadlines
- Commitment to professionalism, empathy, and continuous improvement
Benefits
- Health insurance
- 401(k) retirement plan
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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