DC
Lead Manufacturing Engineer in Global Technical Operations at Danaher, driving manufacturing solutions and process improvements for life sciences innovation.
About the role
- Client Management Operations Lead at Guardian Insurance managing client relationships and operational strategies. Focused on growth, client retention, and collaboration with cross-functional teams.
Responsibilities
- Responsible for the strategic direction and operational excellence of the Client Management function within Group Benefits
- Drive client retention, growth, and profitability by supporting client relationship management
- Develop and implement business and operational strategies that drive customer outcomes
- Build and enable processes and frameworks to support customer experience, retention, and growth
- Establish, monitor, and achieve performance standards and metrics
- Partner with Distribution, Operations, and Claims to align initiatives with organizational objectives
- Lead and manage the operational excellence objectives within Client Management
- Develop and manage consultant relationships at senior levels
Requirements
- 10+ years in a client management, operations, or similar role within group benefits or related insurance industry
- Proven achievement in implementing large-scale projects
- Strong stakeholder management, collaboration, and executive presence to influence
- Advanced degree or equivalent experience preferred
- Demonstrated leadership experience in managing complex projects and initiatives
- Strong analytic and financial skills
- Skillful negotiator and experience with conflict resolution
- Exceptional written, verbal, and presentation skills
- Ability to travel nationally as business needs require (typically 25-40%)
Benefits
- Annual, sales, or other incentive compensation
- Skill-building opportunities
- Leadership development
- Philanthropic opportunities
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