Internal Relationship Manager on Retirement Plan Services Client Engagement Team at Lincoln Financial. Driving relationship management and strategic initiatives in a collaborative environment.
About the role
- Account Manager for oncology at Guardant Health leading client services and collaborating with field sales to optimize customer experiences. Responsibilities include client relationship management and operational support.
Responsibilities
- Responsible for customer-facing field client service and collaborate with Guardant Health colleagues in overall account management
- Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current clients accounts
- Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed)
- Collaborate and coordinate with field sales positions to support attainment of company goals and objectives
- Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs
- Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GH leadership
- Ensure team objectives are met
- Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs
- Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents.
Requirements
- 0-3 years customer service/sales experience
- Previous experience in diagnostic, medical device, biotech, pharma setting is preferred.
- Comfortable communicating and presenting at all levels throughout an organization
- Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
- Ability to engage in a consultative process while connecting client needs with GH capabilities.
- Excellent customer service skills.
- Outstanding strategic account planning skills.
- Superior listening and problem solving skills.
- Ability to handle sensitive information and maintain a very high level of confidentiality
- Impeccable communication and presentation skills.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
- Paid time off
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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