Digital Sales Executive for Aleph consulting key advertisers in Vietnam on marketing through platforms. Join a supportive international team in a dynamic digital marketing environment.
About the role
- Client Success Partner managing client onboarding and satisfaction for Gartner conference sponsorships. Collaborating with sales and operations teams to drive client renewal and growth strategies.
Responsibilities
- Serve as primary point of contact for clients as it relates to client onboarding and maximizing the components of their sponsorship package at live conferences (logo, booth, registration, product literatures, promotional banners)
- Understand the exhibit products and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering
- Collaborate effectively with the wider conference business: operations, content, program management and marketing teams to enable the success of clients
- Partner with the Conference Sales Organization to drive satisfaction, account retention and growth
- Cultivate and expand existing business relationships through frequent pro-active client interactions to understand client’s business, industry and mission critical priorities
- Drive high client call activity to ensure timely on-boarding and pro-active service delivery pre-conference, onsite and post-conference
- Evaluate and track the client experience at every conference allowing for improved processes and actions
- Join Conference Sales Account Executive on client calls and meetings as needed to support sales or secure a renewal
- Understand account renewal plans and focus on services that will promote the plan objectives
- Available to receive, interpret and react to client requests in a customer focused manner that over-delivers exceedingly high value
Requirements
- 1-3 years’ relevant experience in customer facing/client focused positions
- Passionate about service delivery and driven by client success
- Strong business acumen and ability to persuade others
- Ability to quickly identify and assess client needs and objectives
- Ability to receive, interpret and react to client requests in a customer focused manner and with a high degree of professionalism
- Highly organized with a strong attention to detail
- Excellent written and verbal communication skills, including presentation skills
- Ability to manage multiple deadlines, prioritize, and work under pressure
- Ability to work independently and within a team
- Proficiency in the MS Office suite and G-suite
- Willingness to travel 6-8 times per year.
Benefits
- Generous PTO
- 401k match up to $7,200 per year
- Opportunity to purchase company stock at a discount
- Highly competitive compensation
- Annual bonus plan based on company and individual performance
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