Hybrid Client Manager

at Greenberg Traurig, LLP

• Job title: Client Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Atlanta, United States

About the role

• Client Manager at Greenberg Traurig coordinating client relationships and operational procedures across multiple offices. Leads client service initiatives while fostering collaboration and accountability.

Responsibilities

• Collaborates cross-functionally to implement best-practices in strategic account management
• Coordinates delivery of value-add services across operational teams
• Helps teams expand firm-wide client relationships
• Works with relationship attorneys to develop and manage client operational procedures
• Enables an exceptional client experience
• Manages client-facing reporting on client programs, including community engagement, continuing legal education, and ESG Champions
• Coordinates with billing team to assure billing arrangements are set up properly and follow client’s Outside Counsel Guidelines
• Leads onboarding of new attorneys to the client team

Requirements

• Bachelor’s degree from an accredited university required; Master’s degree (MBA, MA, MS, JD or other relevant graduate degree) preferred
• Minimum of eight years relevant experience in marketing and business development at a law firm or other professional services firm, with proven experience supporting client relationships
• Proficient in budgeting, reporting and application of financial metrics
• Strong organizational and project management skills
• Exceptional communication skills, both oral and written
• Ability to adapt to a changing environment
• Deep understanding of the legal services industry.

Benefits

• Competitive compensation
• Excellent benefits package
• Opportunity to work within an innovative and collaborative environment