Junior Support Technician responsible for troubleshooting and resolving various IT issues for a global team. Focused on delivering efficient support while maintaining service quality in a hybrid work model.
About the role
- Technicien support applicatif providing user assistance and application testing at Ozitem, a digital transformation company. Supporting users and documenting software procedures with a focus on service quality.
Responsibilities
- Support & Assistance utilisateurs (N1/N2)
- Réponse aux demandes utilisateurs (incidents et demandes)
- Conseil et accompagnement dans l’utilisation des logiciels métiers
- Détection des utilisateurs en difficulté
- Rédaction de guides utilisateurs et procédures support
- Formalisation des bonnes pratiques
- Analyse qualitative et quantitative des actions menées
- Remontée des anomalies et propositions d’évolution
- Participation aux tests fonctionnels des nouvelles versions
- Rédaction des plans de tests
- Détection d’anomalies et remontée aux équipes projet
- Création, modification et suppression des comptes utilisateurs
- Respect des procédures de sécurité et de conformité
Requirements
- 3 à 8 ans d’expérience en support applicatif ou support fonctionnel
- Expérience confirmée en environnement RUN
- Une expérience à dimension commerciale ou relation client est un plus
- Relation client : Confirmé (impératif)
- Bureautique : Confirmé (impératif)
- Sens commercial : Confirmé (important)
- Connaissances Web : Junior (souhaitable)
- Français courant (impératif)
- Anglais lu / écrit (souhaité)
Benefits
- CSE
- RTT
- Tickets restaurants
- Participation
- 75% transport
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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