Director overseeing customer care operations and strategic initiatives at HD Supply. Leading pilot programs and implementing training across customer contact centers to enhance growth and quality assurance.
About the role
- Customer Support Agent providing support for Swedish and Danish markets. Working with back-office tasks and ensuring efficient communication through various channels in a hybrid setting.
Responsibilities
- Provide customer support for the Swedish market via phone and email
- Handle customer support for the Danish market via email (with translation tools)
- Perform relevant back-office and administrative tasks for both markets
- Ensure efficient, high-quality handling of customer inquiries
- Collaborate with internal teams and external partners when needed
Requirements
- Strong communication skills and confident speaking with customers over the phone
- Fluent in Swedish (spoken and written)
- Comfortable managing shifting priorities and fluctuations in workload
- Service-minded, solution-oriented, and adaptable
- Previous experience in customer support or administrative work is an advantage but not required
Benefits
- Fixed salary
- Newly renovated workspaces in our Borås office
- An international, supportive, and collaborative environment
- Opportunities to work with multiple markets and develop your skills
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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