Customer Service Representative responsible for managing customer relationships and processing requests. Collaborating with departments for efficient order handling and timely issue resolution.
About the role
- Support B2C Customer Service & Back Office for a sustainable textile company. Engaging in customer care and back-office tasks for efficient processes.
Responsibilities
- You will actively support our team in B2C Customer Service & Back Office and contribute to the smooth operation of our processes
- You will take ownership of tasks, contribute your own ideas and ensure that our daily operations are carried out efficiently and reliably
- Monitoring and follow-up of orders in the backend (including payment status, delayed or partially delivered orders, review and maintenance of canceled orders)
- Responsibility for professional complaint management and service-oriented, solution-focused customer communication
- Communication with fulfillment and printing partners regarding B2C orders
- Point of contact for affiliate agencies, participation in meetings and verification of affiliate commissions
- Maintenance of the B2C shop: adding new products, managing sale items (activation/deactivation, price updates), updating and correcting product descriptions
- Maintenance of the inventory management system (WAWI/ERP), including updating order analyses, stock levels and reorders
- Ordering in-house and third-party goods and obtaining documents from various partners
- Planning and creating B2C newsletters (topic selection, promotions, editorial/off-topic content, recommendations)
- Preparing settlements for design sales and sub-shops
Requirements
- Initial experience in customer service, back office or e-commerce is an advantage
- Confident use of online shop systems and inventory/ERP systems
- Structured and reliable working style with a high sense of responsibility
- Ability to work independently and strong organizational skills
- Strong communication skills and a service-oriented demeanor toward customers and partners
- Comfortable working with numbers and data (e.g., for settlements and inventory maintenance)
- Basic knowledge of newsletter marketing is an advantage
- Interest in and affinity for new technologies and the use of various software solutions (esp. AI)
- Very good German and good English skills, both written and spoken
Benefits
- Significant freedom to shape your role and the opportunity to take on responsibility
- Dynamic and creative work environment in a sustainable startup with an international perspective
- Flexible home office and remote work options
- Attractive social benefits and modern working conditions
- We cultivate a modern, authentic work culture — professional but relaxed
- There is no strict dress code
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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