Customer Support Coordinator focusing on German - and French - speaking market in Switzerland. Delivering high - level support via phone, email, and chat within a hybrid work setting.
SG
Hybrid IT-Systemkaufmann, ERP Kundensupport
Posted 2 hours ago
About the role
- Customer support role handling ERP existing clients in the packaging industry. Working with technical support and system functions for improving customer satisfaction.
Responsibilities
- Betreuung eines ERP-Bestandskundenkreises
- Bearbeitung von Supportfällen im 1st und 2nd Level Helpdesk
- Prüfen und Bearbeiten von Systemfunktionen und Kundenanforderungen
- Versions- und Testmanagement
- Dokumentationserstellung
Requirements
- Ausbildung zum IT-Systemkaufmann, Fachinformatiker oder Industriekaufmann
- gute Kenntnisse im ERP-Umfeld
- Kenntnisse der Verpackungsbranche / SQL-Server von Vorteil
- IT-Affinität und technisches Verständnis
- Team- und Kommunikationsfähigkeit
Benefits
- kollegiale Teamatmosphäre
- flexible Arbeitszeiten / Gleitzeit
- Fahrtkostenzuschüsse
- Home-Office-Optionen
- betriebliche Altersvorsorge
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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