Customer Success Manager helping clients achieve measurable outcomes leveraging Shook’s AI - powered creative intelligence and short - video production. Collaborating with performance marketing teams across Europe.
About the role
- Senior Manager leading Customer Success team at Gravity, managing strategic accounts and driving product adoption in finance and accounting sectors.
Responsibilities
- Lead, mentor, and grow a high-performing Customer Success team.
- Build and refine scalable playbooks, onboarding journeys, and adoption frameworks tailored to finance and accounting workflows.
- Partner with Product, Engineering, and Operations to bring forward customer insights and shape roadmap priorities.
- Lead customer health scoring logic, risk frameworks, and predictive retention models in partnership with Customer Success, Professional Services, and Commercial Operations leadership.
Requirements
- 7+ years of experience in Customer Success, Account Management, or a related client-facing role, including 3+ years in people management.
- Experience supporting clients in finance, accounting, or financial operations (e.g., SaaS tools, ERP solutions, workflow platforms).
- Strong business acumen and the ability to communicate with CFO-level executives.
- Proven success improving retention, driving customer adoption, and scaling CS programs.
- Exceptional leadership, relationship-building, and communication skills.
Benefits
- Leadership & Team Development
- Customer Strategy & Execution
- Cross-Functional Collaboration
- Data-Driven Customer Health
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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