Director of Client Success driving IGD’s client strategy, managing revenue targets and operational excellence across the client lifecycle.
About the role
- Customer Success Intern managing customer lifecycles from onboarding to renewal at grape health partner company. Supporting Customer Success efforts and overseeing operational tasks.
Responsibilities
- In this role, you will help manage customers across the full lifecycle—from onboarding, through growth, to renewal.
- You will support Customer Success activities by preparing business reviews, tracking performance metrics, and running customer feedback surveys.
- In addition, you will handle operational tasks such as coordinating support tickets, improving our customer success platform (Planhat), and evaluating potential new tools.
Requirements
- Fluent in German, both spoken and written. English proficiency is a plus.
- Currently enrolled in or recently completed university-level studies.
- Able to work independently and collaboratively as part of a team.
- Proactive, strategic thinker with a "get it done" attitude to keep projects moving.
- Comfortable asking questions and communicating insights clearly to drive action.
- Strong attention to detail and accuracy in all tasks.
Benefits
- 🌱 Empowering workplace: Join a passionate team where you’re given ownership, the tools, and support to make decisions and take initiative. We grow together and build innovative solutions.
- 💻 Hybrid setup: Flexible hybrid work schedule with the option to work remotely or from our Zurich office. Our team day is Thursday, when we meet in the Zurich office.
- 🌐 Internet allowance: Monthly internet allowance to help cover home internet costs and enable seamless remote work.
- ⏳ Flexible working hours: Distribute your working hours according to your needs.
- ❤️🩹 Well-being: We value work–life balance and provide mental health sessions and discounts to support your well-being.
- 🎫 Team events: Monthly events to connect and bond with colleagues and teams.
- ✈ Team retreats: Twice-yearly retreats to travel and bond with colleagues.
- 🚂 Travel & commute: We cover your SBB half-fare card to make commuting easier.
- 🌴 Paid vacation: 5 weeks (25 days) of paid vacation per year, plus 2 additional paid days to compensate for canton-specific holidays, religious holidays, birthdays, etc., for a total of 27 paid days per year.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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