Senior Payments Manager overseeing payment operations and relationships with payment service providers in Limassol. Managing transaction processing and compliance in a hybrid work environment.
About the role
- Lead a team of onsite service representatives for Grainger’s inventory solutions, promoting customer satisfaction and operational efficiency. Manage projects, resources, and team development to achieve business objectives.
Responsibilities
- Manage a team of 10 to 20 Onsite Service Representatives/Specialists who maintain inventory in customer accounts helping customers save time and money.
- Use Grainger network to collaborate within multiple teams to achieve results.
- Implement Leader Plan which includes assessing and prioritizing, coaching and teaching, hiring top talent.
- Promote great team member engagement, support team member development.
- Manage projects by allocating resources ensuring return on investment and profitability.
- Understand market conditions and trends and customer requirements to provide appropriate direction and guidance to the broader organization.
- Ensure the right solutions and resources are being offered/deployed to customers.
- Ensure excellent customer survey satisfaction levels.
Requirements
- 5+ years' manufacturing or industrial business experience with direct leadership experience.
- Understanding of financial and economic concepts.
- Experience leading in a matrixed environment.
- Experience building and working within different teams.
- Strength in process improvement, ownership and control and project management.
- Experience leading and working towards goals with a remote team.
- Ability to be in the field three days a week coaching your team.
Benefits
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
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