Hybrid Services Manager

at Grainger

• Job title: Services Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $86,100 - $143,500 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Bethlehem, United States

About the role

• Lead a team of onsite service representatives for Grainger’s inventory solutions, promoting customer satisfaction and operational efficiency. Manage projects, resources, and team development to achieve business objectives.

Responsibilities

• Manage a team of 10 to 20 Onsite Service Representatives/Specialists who maintain inventory in customer accounts helping customers save time and money.
• Use Grainger network to collaborate within multiple teams to achieve results.
• Implement Leader Plan which includes assessing and prioritizing, coaching and teaching, hiring top talent.
• Promote great team member engagement, support team member development.
• Manage projects by allocating resources ensuring return on investment and profitability.
• Understand market conditions and trends and customer requirements to provide appropriate direction and guidance to the broader organization.
• Ensure the right solutions and resources are being offered/deployed to customers.
• Ensure excellent customer survey satisfaction levels.

Requirements

• 5+ years' manufacturing or industrial business experience with direct leadership experience.
• Understanding of financial and economic concepts.
• Experience leading in a matrixed environment.
• Experience building and working within different teams.
• Strength in process improvement, ownership and control and project management.
• Experience leading and working towards goals with a remote team.
• Ability to be in the field three days a week coaching your team.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.