Provide Tier One support for IT systems in a nonprofit organization. Assist in troubleshooting and resolving systems issues while ensuring efficient operation of IT resources.
About the role
- Enterprise IT Administrator managing system integrations for logistics and sales operations at GOVX. Role entails supporting ERP, CRM, and CSM systems with strong supply chain expertise.
Responsibilities
- Manage, maintain, and support the daily operations of NetSuite (ERP) and integrated systems, including Adaptive, RF‑Smart (Warehouse/Shipping), Streamline, NetSuite Pay, TrueCommerce, and the Boomi Integration Platform.
- Administer ServiceNow Customer Service Management (CSM), including integrations that support the member services team.
- Administer Salesforce (CRM), ensuring reliable data flow and integration support for the internal sales organization.
- Plan, prioritize, and execute ERP/CRM/CSM enhancements and integration projects.
- Provide Tier‑2/Tier‑3 technical support for system issues related to ERP/CRM/CSM.
- Conduct system testing, integration validation, and QA processes to ensure new and updated solutions meet GOVX’s reliability, performance, and availability standards.
- Troubleshoot and resolve integration, workflow, and data‑quality issues across all connected platforms.
- Identify ERP/CRM/CSM risks and recommend improvements to enhance system stability and operational resilience.
- Maintain custom solutions using SuiteScript, SuiteQL, RESTlets, Boomi, MuleSoft, and application‑level code to automate and optimize logistics workflows.
- Manage data integrations between ERP, CRM, and CSM systems using Boomi, MuleSoft, and Microsoft Fabric.
- Work closely with logistics, operations, sales, and service teams to understand processes, challenges, and system requirements.
- Translate business needs particularly supply chain and logistics workflows into technical specifications and system enhancements.
- Ensure all solutions align with GOVX’s operational standards and strategic objectives.
- Produce comprehensive documentation for ERP/CRM/CSM configurations, customizations, integration of workflows, and logistics processes.
- Create and maintain internal knowledge of assets to support continuity, onboarding, and cross‑team understanding.
- Deliver training sessions to ensure teams can effectively use EPR, CRM, and CSM system enhancements.
- Partner with managers to deliver logistics‑related technology initiatives on time and within scope.
- Provide clear, timely communication to leadership regarding system performance, risks, and upcoming changes.
Requirements
- NetSuite Administration: Strong hands‑on experience with NetSuite security models, role‑based permissions, customizations (SuiteScript, SuiteFlow), third‑party scripts/plugins, and data integrations.
- ServiceNow Administration: Experience managing ServiceNow CSM, including security configuration, custom workflows, integrations, and support for third‑party extensions.
- Salesforce Administration: Proficiency administering Salesforce CRM, including roles/permissions, custom objects, workflows, and integration management.
- Solid understanding of supply chain and logistics processes, including sales orders, purchase orders, invoicing, warehouse operations, and inventory receiving workflows.
- Ability to translate operational requirements into clear technical specifications and system enhancements.
- Ability to diagnose and resolve system, workflow, and integration issues across ERP/CRM/CSM environments.
- Demonstrated analytical thinking and technical problem‑solving skills with the ability to troubleshoot complex cross‑system issues.
- Ability to clearly simplify, interpret, and document requirements from technical and non‑technical stakeholders.
- Strong written and verbal communication skills, including the ability to collaborate effectively with logistics, operations, sales, and service teams.
- Proven ability to manage and prioritize competing requests in a fast‑paced, dynamic environment.
Benefits
- Paid Time Off, Paid Sick Leave, Paid Holidays
- 401(k) plan with discretionary match available
- Medical, Dental, Vision, and Life Insurance
- Flexible Spending Account (FSA), Health Savings Account (HSA)
- Voluntary benefits including Critical Illness, Group Accident, Short Term Disability and Voluntary Life
- Employee Referral Program
- Discounts on the GOVX website
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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